NHS Morecambe Bay CCG receives patient satisfaction survey statistics from GPs

PATIENT satisfaction with GP services in Morecambe Bay has fallen to its lowest level on record according to new figures.

Every spring, NHS England and market research firm Ipsos Mori poll patients across England on how they feel about their local GP services.

Between January and April, 4,276 patients from the Morecambe Bay Clinical Commissioning Group (CCG), which manages local GPs.

The results show that 79.7% of people in the region would describe their GP experience as ‘good’ – down from 86% in spring 2021, and the lowest of any year since 2018, when comparable data became available for the region. first time.

The survey further revealed that 31.7% of people with long-term health conditions felt they did not receive enough support from local services, up from 23.8% last year.

Peter Tinson, director of primary care for Lancashire and the South Cumbria Integrated Care Board (ICB) which runs Morecambe Bay CCG, said: ‘At the time the survey responses were collected, GP practices were at the center for the delivery of the COVID-19 reminder program as well as their daily patient services.

“Practices were and still are facing significant workforce pressures, both due to covid-related absence and a sustained reduction in the number of GPs.”

According to Mr Tinson, there were 864 GPs in September 2015 compared to 750 in March 2022.

“Despite this, general practice continues to provide more appointments – in May 2022 there were over 159,000 appointments offered to patients in Morecambe Bay, 64% of these being face-to-face and 45% being provided the same day they were requested.

“It’s encouraging to see that the majority of people were happy with the appointment they were offered.”

“What the GP patient survey data also tells us is that many people are being offered choice of time and type of appointment and more options around the professional of the health they see. We now offer a range of appointments, including face-to-face and telephone consultations, as well as a range of additional roles within the practice who can offer support to patients when they need it. .”